PUMP LANE SURGERY
13 PUMP LANE
RAINHAM-MARK
GILLINGHAM
KENT
ME8 7AA
TELEPHONE NUMBER: (01634) 231856
A GUIDE TO OUR SERVICES
SURGERY OPENING TIMES
MON: 8.30AM – 1.00PM 3.30PM – 6.30PM
TUES: 8.30AM – 1.00PM 3.30PM – 6.30PM
WED: 8.30AM – 1.00PM 3.30PM – 6.30PM
THURS: 8.30AM – 1.00PM 3.30PM – 6.30PM
FRI: 8.30AM – 1.00PM 3.30PM – 6.30PM
WELCOME
This leaflet is for both existing patients and those considering registering with us. It tells you about our services and how to access them, along with some general information about how the surgery operates.
ABOUT OUR SURGERY
We are located near the top end of Pump Lane close to the A2 with parking at the front with wheelchair and buggy access.
Dr Ayodeji Durowoju (MBBS,MRCOphth,FRCS(Ed), DRCOG,MRCGP) runs Pump Lane Surgery as a single handed practice which makes continuity of care excellent. Our nurse Mrs Bolaji Oyediran is also available on a Tuesday and Wednesday
NEW PATIENT REGISTRATION
If you live in our practice area and would like to register with us, please complete one of our registration forms and a new patient questionnaire which are available from reception. If we have your NHS Number, we can locate your records quicker. We are currently accepting new patients within our catchment area.
All new patients are invited to make a new patient appointment with the doctor/nurse. This will give us the opportunity to meet you and obtain important information about any past and ongoing health problems.
Please let us know if you change your address/telephone number as soon as possible so that we can keep our records up to date. If you move outside the practice area, you will need to register with a new doctor. If you are in doubt, please ask us.
OUR TEAM
GP: Dr. A Durowoju MBBS, MRCOphth, FRCS(Ed), DRCOG, MRCGP
Dr Durowoju qualified at The University of Ibadan Nigeria. His postgraduate training was in the United Kingdom where he attained Fellowship of Royal College of Surgeons in Ophthalmology. He has been a General Practitioner in Kent since 2004.
Receptionists: Our receptionists are here to help you. They answer the phone, make appointments and deal with enquiries and repeat prescriptions. Their job is very demanding so please be patient.
Medical Secretary: Our medical secretary assists the Dr in referring you to hospital/clinics, maintains your paperwork by scanning consultant letters and general administration work.
Administrator/Secretary: Our Administrator/secretary assists the Medical Secretary in referring you to hospital/clinics, maintains your paperwork by scanning consultant letters and general administration work.
Practice Nurse: There is an appointment system for the nurse. Her services include blood pressure, diabetes and asthma checks, besides health checks, new patient checks, annual consultation for over 75’s, healthy lifestyle advice on diet, smoking, alcohol and stress management. She also provides cervical smears, immunisation and offers travel advice.
Practice Manager: Runs the surgery day to day, assists the Dr and Nurse in making sure the practice runs smoothly.
Enquiries and Test Results
If you are telephoning for test results, please call after 3.30pm
In the interests of confidentiality and data protection, we will only release test results to the person to whom they relate, unless and until that person has given us permission for the release or they are not capable of understanding the results.
APPOINTMENTS
For appointments or home visits, please ring 01634 231856.
Appointments can be made two weeks in advance or alternatively on the same day, if you ring at 8.30am. Patients can normally expect to see a Nurse within one week.
Please tell us if you require a chaperone or someone else to accompany you during an examination, or if you need a private room to discuss any matters.
When our doors are closed you can contact the surgery if you require urgent advice on 07368 599017 08.00am – 08.30am and 13.00pm – 15.30pm
HOME VISITS
We ask our patients to come to the practice if at all possible. At the surgery, you can be examined in an environment that is better equipped and therefore safer for you.
However, our doctor can visit you at home if your condition means you cannot come in. Please ring between 8.30am and 11am, if you need to arrange a visit.
There is also a Home Visiting Service for Medway patients by Paramedics Monday to Friday provided by MPA.
EMERGENCY AND URGENT VISITS
Contact the surgery at any time either on 01634 231856 or the mobile 07368 599017 when the main telephone lines are switched off at any time. When the surgery is closed then ring NHS 111 who can redirect you to Medocc who provide GP services to our patients in the evenings and at weekends.
PLEASE REMEMBER, YOU CAN HELP US BY:
BEING ON TIME FOR YOUR APPOINTMENT
LETTING US KNOW IF YOU NEED TO CANCEL
REPEAT PRESCRIPTIONS
If you take medication on a long-term basis, and the doctor agrees, you can obtain a repeat prescription either:
- By post (please enclose a stamped addressed envelope)
- By leaving the counterfoil from your last prescription at the surgery. Always use your most recent counterfoil. If you do not have this, you will need to leave a written request.
- Online – we now have an online system. When you register for online access to your records, a member of staff will give you a piece of paper with log in details to register.
- Through the contact us on our website pumplanesurgery@nhs.net
In the interests of patient safety, we do not accept requests for repeat prescriptions over the telephone. Prescriptions will normally be ready within two working days.
CLINICS
ANTENATAL
If you are pregnant book an appointment with your local midwife online: www.medway.nhs.uk
The midwives mostly deal with all things pregnancy related but feel free to book an appointment with the Dr regarding any pregnancy related issue. Dr will carry out a post-natal exam six weeks after your baby is born.
ASTHMA
If you have asthma or use an inhaler, you are invited to make an appointment with our practice nurse. Please bring your inhalers.
CHILD HEALTH SURVEILLANCE
Child health surveillance is carried out at eight weeks of age with Dr. Durowoju and the help of the practice nurse.
CHILDHOOD IMMUNISATIONS
All these are available at the surgery and should be booked with the nurse. Please bring the child’s red book and book for the next appointment if possible.
DIABETES
If you are diabetic, you need to have an annual review with the doctor and specialist nurse. Our nurse offers monitoring, support and advice for existing and newly diagnosed diabetics.
FAMILY PLANNING
All services are available at the surgery.
The morning after pill can be obtained from the doctor by way of prescription.
HEALTH CHECK
This is available if you have not been seen in the last three years (yearly if you are over 75 years of age). Please book an appointment with the practice nurse.
TRAVEL CLINIC
If you are planning a holiday or business trip abroad, you may need travel vaccinations, malaria tablets or travel advice. Book an appointment with the nurse at least four to eight weeks before your travel date.
SPECIALIST AND HOSPITAL CARE
If a GP or another member of our healthcare team believes you need hospital treatment or specialist care elsewhere, you will be offered an E referral with various locations to choose from.
OTHER LOCAL NHS SERVICES
YOUR LOCAL PHARMACIST
Your local pharmacist should be able to give you free health advice at any time – you don’t need an appointment. Many pharmacies operate extended hours on a rota basis. Call NHS Direct for details.
WALK IN CENTRE
If we have no appointment availability on the day you can go to a Walk-in centre the nearest Centre is based at Sittingbourne Memorial Hospital Bell Road, Sittingbourne, Kent. ME10 4DT
Tel: 01795 418300
Opening Hours 9:30am – 7:30pm
NHS 111
NHS 111 offers free expert health information and advice 24 hours a day on 111. For deaf people and those hard of hearing, a telephone service is available on 0845 606 4647. If English is not your preferred language, you can choose to use a confidential translation service.
ACCIDENT AND EMERGENCY / 999
Whatever the day or time, if you or someone else experiences severe chest pain, loss of blood or suspected broken bones, go to your nearest A&E department or call 999.
Accident and Emergency departments are open 24 hours a day, 365 days a year and can assess serious injury and provide emergency treatment.
YOUR LOCAL PRIMARY CARE TRUST (PCT)
The area served by Pump Lane Surgery is in the district covered by Medway PCT. Medway PCT is responsible for ensuring you get all the services you need. For details of all primary care services in the area, look at your ‘PCT guide to Primary Care Services’ at www.medwaypct.nhs.uk or get the information you need at www.kentandmedway.nhs.uk. The PCT also produces ‘Your Guide to Local Health Services’.
Medway PCT
50 Pembroke Court,
Chatham Maritime,
Chatham,
Kent,
ME4 4EL
Telephone (01634) 335020
Website http://www.medwaypct.nhs.uk
OTHER INFORMATION
PATIENTS WITH PARTICULAR NEEDS
Our surgery is accessible to patients using wheelchairs, and there is space in the car park for any patient’s vehicle displaying a disabled badge.
PATIENT CONFIDENTIALITY
We respect your right to privacy and keep all your health information confidential and secure. This information is used only in relation to your care and anonymised information may be used for management and audit purposes. However, it is usually only available to, and used by, those involved in your care. It is important that the NHS keeps accurate and up-to-date records about your health and treatment, so that those treating you can give you the best care possible.
If you fall ill somewhere far from home, we have system called the National Shared Electronic Record where the Doctors local to you are able to give you the care you need based on your records. When you register with us you can opt in or out for this.
You have the right to know what information we hold about you. If you would like to see your records, please call Debbie (Medical Secretary) for a SAR on 01634 231856.
COMPLAINTS
Pump Lane Surgery aims to offer a friendly and professional service to all our patients. However, if you have concerns about any aspects our service, please let us know. Our practice based complaints manager is Ms Marie Betts. In the majority of cases, concerns can be resolved quite easily. However, if you feel we have not dealt with the issues you have raised as you would wish, you can write to the Complaints Manager at Medway PCT. The PCT also operates a Patient Advice and Liaison Service (PALS), which can often help resolve problems before they become formal complaints. To speak to a PALS officer, ring 01634 382771.
ZERO TOLERANCE POLICY
We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. We take any threatening, abusive or violent behaviour against our staff or patients very seriously. If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, we will exercise our right to take action where necessary, to have them removed from our list of patients.
EXTENDED HOURS GP SERVICE (Bookable via GP Surgery)
Evening’s and weekends
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